ILM Level 3 in Leadership & Management

Creative practices and problem solving

Take control of the process to make better decisions and solve issues consistently.

Group discussions ideas for collaboration


This course provides a clear process as to how to solve problems and make decisions. Participants will gain knowledge of how to describe a problem; in terms of its nature, scope and impact. Also covered is how to gather and interpret information to identify possible solutions to a problem and prepare a summary of the options providing facts and evidence. Participants will learn how to apply a simple decision-making technique to evaluate options in order to arrive at the best solution. This course is valuable for those who wish to demystify the problem-solving process and make sound decisions.

Learning objectives

Following the completion of the course and assignment, the leader will be able to:

  • Describe a problem, its nature, scope and impact
  • Gather and interpret information to identify possible solutions to a problem
  • Prepare a summary of the options providing facts and evidence
  • Apply a simple decision-making technique to evaluate options to arrive at the best solution
  • Plan the implementation and communication of the decision
  • Describe which monitoring and review techniques could be used to evaluate outcomes

Course content

Day 1

Ways to recognise, define, investigate and analyse problems
Objective setting in relation to problem
Brainstorming, problem solving and creative thinking techniques
Difference between data and information
How to calculate and use simple averages and basic summary statistics
How to prepare and use grouped data and tables
Interpretation of charts and diagrams
Methods of indexing, referencing and structuring qualitative information

A series of exercises are used to demonstrate and allow practice in approaching and solving problems. These begin with simple practical problems, but progress in complexity and realism as the day goes on.

Day 2

How to evaluate options
The importance of adequate and relevant information for effective decision-making
Identification of what information is relevant to specific decisions
Decision-making techniques
The use of simple planning techniques- action plans, Gantt charts
Effective presentation of a case – i.e. providing facts and evidence, not just opinion
Monitoring and review techniques to evaluate outcomes of problem solving activities

The second half of the day has an extended experiential exercise so that new tools can be applied in a complex problem-solving exercise. Peer and instructor coaching is used to ensure the tools and concepts are being applied effectively.

Key information

Qualification credits

Part of the ILM Level 3 Certificate pathway


2 days

Maximum group size


Number of trainers


Mode of learning

Face to face or live online


Flexible - hotel or your premises

ILM unit code


Open course dates

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ILM Level 3 qualification in Leadership and Management

This module is one of eight, that form our ILM Level 3 Certificate in Leadership and Management. 

The qualifications are designed for people who have leadership and management responsibilities but limited formal training. 

Delivered in English, or Arabic, participants can receive either a L3 Certificate or L3 Award according to the number of credits earned. 

The module sessions are highly interactive and based around experiential activities. We believe it’s important to have more than the minimum required contact time so there is room for discussion, activities and to apply the learning to real life situations.

The course is a blend of experiential activities, bite-sized teaching and discussionbased activities. We ensure a rich mixture of activities to engage all learning preferences. 

This course is around 40% experiential activities. 

This module earns credits which can be applied towards the L3 Award and L3 Certificate in Leadership and Management.  

Additionally, each participant completing the module will receive a Red Rock International certificate. 

This course is for first time leaders, those about to move into leadership, or for more established leaders who want to revisit fundamentals of leadership.  

Assessment is through a 1 hour guided conversation with the assessor. This avoids lengthy assignment writing, while still checking that the participant has adequate understanding.

The professional conversation can be face to face, or via video call. The assessor follows a structured sequence of questions and takes notes on the participant’s responses. The assessor is there to make it comfortable for the learner to share their understanding and achieve the best possible result.

Participants will be given assignment instructions during the Training sessions and encouraged to prepare for the professional conversation session by completing worksheets and undertaking any required workplace application activities/observations.

Where the assessor judges that insufficient evidence was collected for a pass, they will ask subsequent questions at an additional professional conversation meeting.

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