ILM Level 3 in Leadership & Management

Clear communication

Learn and enhance communications skills for the workplace.

communication skills course

Overview

Clear communication is a practical and active course designed to develop a greater understanding of the importance of effective communication in the workplace. Participants will gain knowledge of the key stages of the communication process, the potential barriers to communication and a range of strategies to overcome these barriers. Rich in workplace content, participants will cover a range of communication methods, including written, telephone, email and face to face discussions and how to maximise their effectiveness. Also covered is the impact of non-verbal communication, including appearance and body language. Methods of maintaining accurate records of electronic and oral communication are explained as well as the reasons for their importance.

Learning objectives

Following the completion of the course and assignment, the leader will be able to:

  • Explain why clear and effective communication is essential in the workplace
  • Outline the key stages in the communication process
  • List potential barriers to communication and outline how these could be overcome
  • Explain methods and their best use when communicating with the team
  • Explain why it is important to have a record of communication
  • Outline the importance of keeping a record of oral communication
  • Describe methods of maintaining accurate records of electronic and oral communication

Course content

Day 1

Stages in the communication process
Consideration of the recipient’s needs
Barriers to communication and how to overcome them
A range of direct communication methods relevant to the team and their relative advantages and disadvantages
A range of direct communication methods relevant to people outside own area of responsibility, including written, telephone, e-mail and face-to-face discussions

A series of mini-activities are used to demonstrate and allow practice in applying leadership styles to different situations.

Day 2

Aspects of face-to-face communication, including appearance, impact, body language
The importance of succinct and accurate records of one-to-one oral communication
Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues)

The second half of the day has an extended experiential exercise so that new concepts can be applied in a simulated leadership environment. Peer and instructor coaching is used to refine skills and understanding.

Key information

Qualification credits

Part of the ILM Level 3 Award and Certificate pathways

Duration

2 days

Maximum group size

20

Number of trainers

2

Mode of learning

Face to face or live online

Location

Flexible - hotel or your premises

ILM unit code

8600-215

Open course dates

Click on a date to book

ILM Level 3 qualification in Leadership and Management

This module is one of eight, that form our ILM Level 3 Certificate in Leadership and Management. 

The qualifications are designed for people who have leadership and management responsibilities but limited formal training. 

Delivered in English, or Arabic, participants can receive either a L3 Certificate or L3 Award according to the number of credits earned. 

The module sessions are highly interactive and based around experiential activities. We believe it’s important to have more than the minimum required contact time so there is room for discussion, activities and to apply the learning to real life situations.

The course is a blend of experiential activities, bite-sized teaching and discussionbased activities. We ensure a rich mixture of activities to engage all learning preferences. 

This course is around 40% experiential activities. 

This module earns credits which can be applied towards the L3 Award and L3 Certificate in Leadership and Management.  

Additionally, each participant completing the module will receive a Red Rock International certificate. 

This course is for first time leaders, those about to move into leadership, or for more established leaders who want to revisit fundamentals of leadership.  

Assessment is through a 1 hour guided conversation with the assessor. This avoids lengthy assignment writing, while still checking that the participant has adequate understanding.

The professional conversation can be face to face, or via video call. The assessor follows a structured sequence of questions and takes notes on the participant’s responses. The assessor is there to make it comfortable for the learner to share their understanding and achieve the best possible result.

Participants will be given assignment instructions during the Training sessions and encouraged to prepare for the professional conversation session by completing worksheets and undertaking any required workplace application activities/observations.

Where the assessor judges that insufficient evidence was collected for a pass, they will ask subsequent questions at an additional professional conversation meeting.

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