Leadership and Team Skills

ILM Level 2 Certificate

Boost the performance of team members and help them make the transition from working in a team to leading a team. It helps practicing team leaders who are at the beginning of their journey to be more effective and confident in their role.

This programme includes nine units that can be delivered in English, or Arabic. Each module takes one day to complete, plus some additional time for workplace learning and for assessment through professional conversation.

Trainer led sessions are highly interactive and based around experiential activities. We believe it’s important to have more than the minimum required contact time so there is room for discussion, activities and to apply the learning to real life situations.

Level 2 Certificate units

Unit 1

Methods of Communicating in the Workplace

Build your understanding of effective communication to increase your impact at work. You will learn how to identify the most appropriate communication method for different situations. Practical exercises illustrate the barriers to good communication and how to overcome them, equipping you to give and receive messages with clarity.

Unit 1

Unit 2

Understanding Effective Team Working

Discover the principles to unlock effective teamworking. The performance of modern organisations relies on the ability of people to work well together in teams. Learners will gain a real understanding of team dynamics through meaningful activities, including how a team develops, the roles played by different members, and how to create and maintain an effective team.

Unit 2

Unit 3

Developing Yourself as a Team Leader

Learn how to continuously develop your capability as a team leader. You will deepen your understanding of the team leader’s role and, through leadership experiences, will increase self-awareness. You will improve your ability to give and receive powerful feedback and take away the tools and confidence to continue managing your own development.

Unit 3

Unit 4

Setting Team Objectives in the Workplace

Improve team performance through effective use of objectives and time management. Good team objectives serve to focus the collaborative efforts of team members and align them with the needs of the organisation. Learners will develop the crucial skills of being able to set effective objectives and use them to monitor and improve performance.

Unit 4

Unit 5

Meeting Customer Needs

Ensure that your organisation is focussed on meeting your customers’ needs. Successful organisations are truly customer-focussed, recognising the critical role of frontline employees, fully supported by the whole organisation. This module develops understanding of good customer care principles and explores how to not only satisfy but delight your customers.

Unit 5

Unit 6

Induction and Coaching in the Workplace

Equip existing or aspiring team leaders to help people reach their potential. The working relationship between a team leader and their direct reports is critical to the performance and wellbeing of individuals – and therefore to the success of the organisation. Learners will acquire and practice effective techniques for on-boarding new starters and supporting their growth and development.

Unit 6

Unit 7

Improving performance of the work team

Learn how to motivate your team to raise performance. This module builds an understanding of motivation and how to apply sound principles to the achievement of team goals, aligned to organisational strategy. You will learn how to recognise and address issues of underperformance and apply a tried-and-tested theory of motivation to achieve concrete results.

Unit 7

Unit 8

Communicating with people outside the work team

Understand how to use your communication skills to build effective stakeholder relationships outside your team. This module will enable existing or aspiring team leaders to develop and practice a range of communications skills and learn how to use them to promote effective collaboration, creating positive relationships with customers and colleagues.

Unit 8

Unit 9

Managing Workplace Projects

Apply simple tools to deliver a workplace project effectively. Any planned change in the workplace with a defined beginning and end can be considered as a project. The ability to make a business case for a such a project, deliver it to time and budget and then evaluate its impact is a very valuable skillset. Learn simple and effective project management tools and apply them to make a difference in your organisation.

Unit 9

More information

What is the learning experience like?

The course is a blend of experiential activities, bite-sized teaching and discussion–based activities. We ensure a rich mixture of activities to engage all learning preferences.

This course is around 40% experiential activities.

Who is this programme for?

Team members preparing to step in to leadership responsibilities.

How are the units assessed?

Assessment is through a 1 hour guided conversation with the assessor. This avoids lengthy assignment writing, while still checking that the participant has adequate understanding.

The professional conversation can be face to face, or via video call. The assessor follows a structured sequence of questions and takes notes on the participant’s responses. The assessor is there to make it comfortable for the learner to share their understanding and achieve the best possible result.

Participants will be given assignment instructions during the Training sessions and encouraged to prepare for the professional conversation session by completing worksheets and undertaking any required workplace application activities/observations.

Where the assessor judges that insufficient evidence was collected for a pass, they will ask subsequent questions at an additional professional conversation meeting.

Where do the units take place?

Venue options are flexible. We can arrange a suitable location for you such as a hotel. Alternatively it may be possible to use space in your own facilities.