Enhance your customer experience
This lively course will engage all participants to gain a broad awareness of the customer’s perspective. The course will inspire participants to act in ways which enhance the customer experience and build loyalty.
We firstly help participants understand the importance of great customer service, for their organisation and for themselves.
Secondly, we help participants to assess their own organisation and personal performance in the area of customer service.
Selected skills are taught and then practiced through role play and simulation exercises. Coaching and feedback help to hone skills and attitudes. The course concludes with actions that will enable consistently good customer service to be implemented on a day to day basis.
Red Rock International’s Customer Service Training course will equip your managers and team members to meet the challenges of customer-facing service delivery.