Customer service

Enhance your customer experience.
customer service training role play in Qatar

Overview

The course will demonstrate the link between customer satisfaction, customer loyalty and achieving organisational goals. Red Rock International is well known for innovative experiential training which reinforces classroom-based learning and this course is no exception. The course is predominantly practical; participants will have the opportunity to practice customer service skills in a variety of scenarios.
Coaching and feedback will be given throughout by our experienced trainers. By “bringing the customer into the classroom” through lively and engaging exercises, the learning objectives are reinforced.

The course represents a powerful agent for organisational change in respect to world-class service provision. Our course creates a shared understanding of your organisational culture and values regarding customer service. The training will inspire your staff to transform good customer service into the provision of a world-class experience that will keep your service users coming back for more.

Learning Objectives

Following the completion of the course and assignment, the leader will be able to:

Participant Profile

Red Rock International’s customer service training course will equip your managers and team members to meet the challenges of customer-facing service delivery.

Course content

Day 1

The qualities of leadership
The leader – roles and responsibilities
Differences and similarities between leadership and management, and the need for each of them
Behavioural leadership models (situational leadership, servant oblique leader, transformational) and their significance for task performance, culture and relationships

A series of mini-activities are used to demonstrate and allow practise in applying leadership styles to different situations.

Professional development

Key information

Duration

2 days

Group size

12-20

Mode of learning

Face to face - highly experiential

Location

Flexible - hotel or your premises

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