Customer service training
Enhance your customer experience
This lively course will engage all participants to gain a broad awareness of the customer’s perspective. The course will inspire participants to act in ways which enhance the customer experience and build loyalty.
We firstly help participants understand the importance of great customer service, for their organisation and for themselves.
Secondly, we help participants to assess their own organisation and personal performance in the area of customer service.
Selected skills are taught and then practiced through role play and simulation exercises. Coaching and feedback help to hone skills and attitudes. The course concludes with actions that will enable consistently good customer service to be implemented on a day to day basis.
Red Rock International’s Customer Service Training course will equip your managers and team members to meet the challenges of customer-facing service delivery.
6 - 20
Customer service overview
The course will demonstrate the link between customer satisfaction, customer loyalty and achieving organisational goals. Red Rock International is well known for innovative experiential training which reinforces classroom-based learning and this course is no exception.
The course is predominantly practical; participants will have the opportunity to practice customer service skills in a variety of scenarios. Coaching and feedback will be given throughout by our experienced trainers.
By “bringing the customer into the classroom” through lively and engaging exercises, the learning objectives are reinforced. The course represents a powerful agent for organisational change in respect to world-class service provision.
Our course creates a shared understanding of your organisational culture and values regarding customer service. The training will inspire your staff to transform good customer service into the provision of a world-class experience that will keep your service users coming back for more.