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lady giving good customer service

Customer service

Enhance your customer experience

Course overview

The course will demonstrate the link between customer satisfaction, customer loyalty and achieving organisational goals. Red Rock International is well known for innovative experiential training which reinforces classroom-based learning and this course is no exception. The course is predominantly practical; participants will have the opportunity to practice customer service skills in a variety of scenarios.
Coaching and feedback will be given throughout by our experienced trainers. By “bringing the customer into the classroom” through lively and engaging exercises, the learning objectives are reinforced.
The course represents a powerful agent for organisational change in respect to world-class service provision. Our course creates a shared understanding of your organisational culture and values regarding customer service. The training will inspire your staff to transform good customer service into the provision of a world-class experience that will keep your service users coming back for more.

Learning objectives

Understand what good customer service is

Understand the value of good service to customers and the organisation

Know the six principles of customer service excellence and identify how to apply them

Improve team working to maximize customer service delivery

Develop strategies to deal with difficult situations

Develop and practice customer service skills

Who is it for?

Red Rock International’s customer service training course will equip your managers and team members to meet the challenges of customer-facing service delivery.
2 day
Inter-personal development
customer service training role play in Qatar
Participants take part in a exercise to understand the needs of the customer.
"We received a significant amount of positive feedback from the Customer Service courses, with many people saying it was the best training programme they had experienced."
Pamela Nichol-Littlejohn
Director of Business Support - SBHA