Training in Leadership | People Training by Red Rock International
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Customer Service Course
This customer service course in Qatar creates a shared understanding of your organisational culture and values regarding how you serve your customer-base. The training will inspire your staff to transform how they approach customer service with the result that your service users come back for more time and again.
Customer service training course in Qatar

COURSE OVERVIEW

At the heart of excellent customer service in Qatar is an understanding of organisational goals. We help your leaders and team members grasp this critical fact, which transforms how they approach their role. Through teaching and practice exercises, participants are euipped to transform customers into fanatically loyal ambassadors, ready and willing to spread the word about their first-choice service provider.

HOW DOES IT WORK?

The course starts by demonstrating the link between customer satisfaction, customer loyalty and achieving organisational goals. We then use an approach called 'bringing the customer into the classroom' through lively and engaging exercises; this allows the learning objectives to be reinforced. As with all our other courses, we use innovative experiential training which reinforces classroom-based learning. Expert coaching and personal development plans are also part of the package.

WHO IS IT FOR?

This course is suitable for frontline staff who have a customer-facing role.

WHAT IS THE FORMAT?

The course is available in closed and open formats. The closed ones can be customised to your staff development training requirements and company ethos. We also run courses open to all organisations throughout the year - check this webpage for up-to-date details.

Customer service training course in Qatar

WHAT WILL I LEARN?

By the end of the course you should be able to:
  • Know what makes a great customer service culture
  • Use your new skills to improve customer service
  • Develop a plan to deliver ongoing, outstanding customer service
WHAT DO I GET?
  • Bound course workbook and journal
  • Electronic copy of presentation, cribs sheets and other resources on a memory stick
  • 1:1 coaching and personal action plan
HOW DO I FIND OUT MORE?

For full details of the course, download the brochure under 'Key Facts' on the right - 'File Download' section. You can register and book via the brochure. If you would like to contact us directly, please use the 'Contact Us' form to the right.

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Contact us for a quotation
“ The event was spot on for my needs in terms of content and execution. It was amazing to plan and execute everything in just 3 weeks. I really appreciate the professionalism and the care of the Red Rock International team and your leadership. We all felt you were part of the Danone family. Once again thanks for your efforts, care and spirit to give your best to my organisation. This is only the beginning of a good partnership, looking forward to more trainings and fun together. ”
Serkan Solmazer / Egypt & Libya Country Manager, Danone
key facts
Duration
  One day programme
Location
  indoors
Participant numbers
  min : Five
  max : 20 per course
Participation
  Taught theory; practice exercises; one-on-one coaching; trainer-led reviews; personal development plans
Scheduled courses
Customer Service
Courses are held on a regular basis throughout the year - please check back for the latest details
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