Training in Leadership | People Training by Red Rock International
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Customer Service Course
This customer service course in Egypt creates a shared understanding of your organisational culture and values regarding how you serve your customer-base. The training will inspire your staff to transform how they approach customer service with the result that your service users come back for more time and again.
Customer service training course in Qatar

COURSE OVERVIEW

At the heart of excellent customer service in Egypt is an understanding of organisational goals. We help your leaders and team members grasp this critical fact, which transforms how they approach their role. Through teaching and practice exercises, participants are euipped to transform customers into fanatically loyal ambassadors, ready and willing to spread the word about their first-choice service provider.

HOW DOES IT WORK?

The course starts by demonstrating the link between customer satisfaction, customer loyalty and achieving organisational goals. We then use an approach called 'bringing the customer into the classroom' through lively and engaging exercises; this allows the learning objectives to be reinforced. As with all our other courses, we use innovative experiential training which reinforces classroom-based learning. Expert coaching and personal development plans are also part of the package.

WHO IS IT FOR?

This course is suitable for frontline staff who have a customer-facing role.

WHAT IS THE FORMAT?

The course is available in closed and open formats. The closed ones can be customised to your staff development training requirements and company ethos. We also run courses open to all organisations throughout the year - check this webpage for up-to-date details.

Customer service training course in Qatar

WHAT WILL I LEARN?

By the end of the course you should be able to:
  • Know what makes a great customer service culture
  • Use your new skills to improve customer service
  • Develop a plan to deliver ongoing, outstanding customer service
WHAT DO I GET?
  • Bound course workbook and journal
  • Electronic copy of presentation, cribs sheets and other resources on a memory stick
  • 1:1 coaching and personal action plan
HOW DO I FIND OUT MORE?

Please contact us directly by using the 'Contact Us' form to the right.


Contact us for a quotation
“ By being in a remote outdoor environment like Sky Resort, it really allowed the course to push people to their limits within the knowledge that all the activities were delivered to the highest safety standards and quality. ”
Michele McNaughton / BG Kazakhstan
key facts
File Download
  Customer Service Training
Duration
  1-2 Days
Location
  indoors
Participant numbers
  min : 6 per batch
  max : 20 per batch
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